Refund policy

At Strawberry Goose, our top priority is customer satisfaction. We want you to be happy with your purchase. If for any reason you are not completely satisfied with your item, we accept returns within 60 days of receiving the product.

To initiate a return, please follow the guidelines below:

1. Contact our customer support team within 60 days of receiving your item to request a return authorization. You can reach us at grace@strawberrygoose.com.
   

2. Pack the item securely to prevent damage during return shipping.

3. Ship the item back to us. Please note your shipping cost will not be refunded.

4. We recommend using a trackable shipping method and obtaining a shipping receipt as proof of return.

Upon receiving the returned item and verifying its condition, we will process your refund. Please note the following:

• The refund will be issued to the original payment method used for the purchase.
• The refund will be for the purchase price minus the shipping fee.
• Depending on your payment provider, it may take several business days for the refund to be reflected in your account.

Please keep in mind the following conditions and exceptions:

• Returns must be initiated within 60 days of receiving the item.
• We do not accept returns on final sale items or items specified as non-returnable.

If you receive a defective or incorrect item, please contact our customer support team immediately so that we can resolve the issue promptly.

We strive to make the return process as smooth as possible. If you have any questions or need further assistance regarding our return policy, please reach out to our customer support team.

Thank you for choosing Strawberry Goose. Your satisfaction is our utmost priority, and we appreciate your understanding and cooperation.